Newly Added Help Topics
This section provides a list of newly added help topics.
New Gensolve Support Desk:
The Gensolve Support Desk portal has a new look which is more modern and user-friendly. All the existing features as still available (Submit a Ticket, View existing tickets, View the Release Notes), but now can be accessed on your favourite mobile device.
Follow Submitting a Ticket link and Accessing GPM Release Notes for more information.
New Topics:
| Topic | DESCRIPTION |
|---|---|
| New Processes Topic created to explain how to configure Parent Commissions. | |
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New process topic to Include Class Attendances in Condition Counts. |
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How to Edit the NSW WorkCover AHTR Form PDF with Letter Merge Fields |
New Knowledge topic on How to implement the Editable PDF Form for NSW WorkCover AHTR. |
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Process topic to explain when a claim is submitted to Medicare and cannot be fully processed in real-time, a 4-digit return code is issued. |
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| How to Create Contract Charges from Full History |
Process Topic to explain How to Create Contract Charges from Full History |
| How to Attach a File to an Email |
Process Topic to explain How to attach a file to and email |
| Client Outcome Measures |
Process Topic to explain Outcome Measures |
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This process topic explains How to Change Password Policy |
Updated Topics
| Topic | DESCRIPTION |
|---|---|
| Commission Between Sites | Process topic has been updated to explain how to update percentages or fixed prices in bulk. |
| Commissions to Users | Process topic has been updated to explain how to update percentages or fixed prices in bulk. |
| Process topic updated to explain how to create custom AI merge fields for letters. | |
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Process topic updated to explain that prompts can now be defined at the individual field level for all supported assessment types (e.g., SOAPER, SOTAP, GP). Each field within the medical notes can have its own unique AI instruction assigned. |