Newly Added Help Topics
This section provides a list of newly added help topics.
New Gensolve Support Desk:
The Gensolve Support Desk portal has a new look which is more modern and user-friendly. All the existing features as still available (Submit a Ticket, View existing tickets, View the Release Notes), but now can be accessed on your favourite mobile device.
Follow Submitting a Ticket link and Accessing GPM Release Notes for more information.
New Topics:
| Topic | DESCRIPTION |
|---|---|
|
New process topic created to explain AI integration with Gensolve |
|
| Introduction to AI and System Requirements |
New process topic created to provide a brief introduction to AI, its benefits and drawbacks, as well as system requirements |
| How to Write Effective AI Prompts | New process topic created to show you how to write clear and effective AI prompts for use in letters |
| Creating AI Letter Templates | New process topic created to explain you how to create AI letter templates, including examples of AI prompts to get started |
| Creating AI Exams | New process topic created to guide you in creating AI exams using voice recognition |
Updated Topics
| Topic | DESCRIPTION |
|---|---|
| Batch Invoicing |
Process topic updated to show how to filter Recovery Actions Due by Debtor, Site, Plan and Action. This allows for more control when completing Bulk Recovery Action Plans such as bulk Invoice reminders. |
|
Process topic updated to show how to set the Rate Type setting to define the unit of measurement for billing (e.g., per minute, hour or per unit) |
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| Process topic updated to show how to Create a New Service Charge | |
| Process topic updated to show how to Create an Email Template | |
| Process topic updated to access VALD performance |