This section provides a list of newly added help topics.

New Gensolve Support Desk:

The Gensolve Support Desk portal has a new look which is more modern and user-friendly. All the existing features as still available (Submit a Ticket, View existing tickets, View the Release Notes), but now can be accessed on your favourite mobile device.

Follow Submitting a Ticket link and Accessing GPM Release Notes for more information.

New Topics:
Topic DESCRIPTION

How to Check Billing Information

New Video Topic created to illustrate how to check billing information from GPM.

ACC Claim Review

New Process Topic created to describe how to work with Claim Reviews on GPM.

Managing Commissions

Process Topic created to display how to manage commissions.

Commissions to Users

Process Topic created to display how to manage commissions to users.

Commission Between Sites

Process Topic created to display how to manage commissions between sites.

Commissions on Hold

New Process Topic created to display how to manage commissions on hold.

Updated Topics
Topic DESCRIPTION

How to List Clients in a Group

Knowledge Base Topic updated to display how to list clients in a group according to current standards.

Commission Due & Commission Batches

Process Topic updated to display how to manage commissions due & batches according to current standards.

How to Send and Schedule Appointment Reminders

Video Topic updated to display how to send and schedule appointment reminders according to current standards.

How to Create a New Debtor

Video Topic updated to display how to create a new debtor according to current standards.

How to Auto Schedule Email and SMS Messages

Video Topic updated to display how to auto-schedule email and SMS messages according to current standards.

How to Send a Client an SMS Message

Video Topic updated to display how to send a client an SMS message according to current standards.

How to Create an Email Template for Reminders

Video Topic updated to display how to create an email template for reminders according to current standards.

How to Create an SMS Template for Reminders

Video Topic updated to display how to create an SMS template for reminders according to current standards.

Condition Appointment Allowed Status Report

Built-In ReportTopic updated to display how to manage condition appointments allowed status reports according to current standards.

Medical Notes - General Health Tab

Process Topic updated to display how to manage medical note's general health tab according to current standards.

Previously Declined ACC45 Now Accepted

Knowledge Base Topic updated to display how to manage a previously declined ACC45 that has now been accepted according to current standards.

How to Create a Manual Rejection

Process Topic updated to display how to create a manual rejection according to current standards.

Client Appointment Service Charge Detail

Built-In Report Topic updated to display how to manage client appointment's service charge details according to current standards.

How to Verify Vendor's Internet Domain

Video Topic updated to display how to verify Vendor's internet domain according to current standards.

HTML API Reports

Knowledge Base Topic updated to display all information on API Reports.

GPM Light and Web Booking Portal Setup

GPM Light Topic updated to display how to set up GPM Light and the Web Booking Portal according to current standards.

How to Create a Condition for a New ACC Claim

Video Topic updated to display how to create a condition for a new ACC claim according to current standards.

How to Create a New Miscellaneous Item to Bill

Video Topic updated to display how to create a new miscellaneous item bill according to current standards.

How to Create a New ACC18

Video Topic updated to display how to create a new ACC18 according to current standards.

How to create an ACC32 and Send it to ACC

Video Topic updated to display how to create an ACC32 and send it to ACC according to current standards.

How to Set an ACC32 Status to Accepted

Video Topic updated to display how to set an ACC32 status to accepted according to current standards.

How to Send an ACC45 to ACC

Video Topic updated to display how to sen an ACC45 to ACC according to current standards.

How to Create a Read Code

Video Topic updated to display how to create a read code according to current standards.

See also Previously added Help Topics.