Newly Added Help Topics
This section provides a list of newly added help topics.
New Gensolve Support Desk:
The Gensolve Support Desk portal has a new look which is more modern and user-friendly. All the existing features as still available (Submit a Ticket, View existing tickets, View the Release Notes), but now can be accessed on your favourite mobile device.
Follow Submitting a Ticket link and Accessing GPM Release Notes for more information.
New Topics:
| Topic | DESCRIPTION |
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| ACC Payment Look up and Schedule Reconciliation |
New topic created to explain how to lookup payments directly from ACC and import the ACC payment into GPM |
| ACC Claim Query and Condition Creation |
New topic created to explain how to query an ACC Claim directly from Gensolve |
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Process topic created to explain how to use Office with GPM |
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How to Configure Users to Open Word and Excel Files with Office Online |
New process topic created to explain how to configure users so they can open, view, and edit Word and Excel files directly in Office Online instead of the desktop version. |
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New process topic created to describe how to create a letter template using Word Online |
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New process topic created to explain how to generate and edit client letters in Word Online |
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New process topic created to demonstrate how to upload files from OneDrive into GPM, using a locally synced drive |
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This process topic explains what to do if your files are not syncing in OneDrive |
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New process topic created to explain how to import expense data from Excel into GPM using Office Online. |
Updated Topics
| Topic | DESCRIPTION |
|---|---|
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This process topic explains How to Change Password Policy |