Newly Added Help Topics
This section provides a list of newly added help topics.
New Gensolve Support Desk:
The Gensolve Support Desk portal has a new look which is more modern and user-friendly. All the existing features as still available (Submit a Ticket, View existing tickets, View the Release Notes), but now can be accessed on your favourite mobile device.
Follow Submitting a Ticket link and Accessing GPM Release Notes for more information.
New Topics:
| Topic | DESCRIPTION |
|---|---|
| New Processes Topic created to explain how to configure Parent Commissions. | |
| How to set a Vendor Number Override for a ACC Contract Type | New KB Topic created to explain how to set a Vendor Number Override for a ACC Contract Type. |
Updated Topics
| Topic | DESCRIPTION |
|---|---|
| Commission Between Sites | Process topic has been updated to explain how to update percentages or fixed prices in bulk. |
| Commissions to Users | Process topic has been updated to explain how to update percentages or fixed prices in bulk. |
| Process topic updated to explain how to create custom AI merge fields for letters. | |
|
Process topic updated to explain that prompts can now be defined at the individual field level for all supported assessment types (e.g., SOAPER, SOTAP, GP). Each field within the medical notes can have its own unique AI instruction assigned. |