How to Use the Support Centre

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If you cannot find answers to your query using the Support Centre follow the steps below to submit a ticket to the support team:

1. Login to the Gensolve Support Desk

From Support Centre

From GPM

Click on the menu Help >> Submit a Ticket  or by pressing the F2 key

2. Click Submit a request

3. Fill in the form as needed
4. Click Submit

Note: Fields marked with a * are compulsory.

Note: Refer to Taking a Screenshot for more information.

5. Back in Home, click Requests to see all your requests and their current status.