This section provides a list of newly added help topics.

New Gensolve Support Desk:

The Gensolve Support Desk portal has a new look which is more modern and user-friendly. All the existing features as still available (Submit a Ticket, View existing tickets, View the Release Notes), but now can be accessed on your favourite mobile device.

Follow Submitting a Ticket link and Accessing GPM Release Notes for more information.

New Topics:
Topic DESCRIPTION

Sending Smart Forms

New Process topic added to describe how to send a smart form via Email

Save an HMTL snapshot when completing custom forms

New Process topic added to explain how to Save an HMTL snapshot when completing custom forms

Creating a Smart Form from GPM

New Process topic created to describe how to Create Smart Forms from GPM that can be used in the Web version.

How to Search Sites for Calendar View in GPM

New Process topic created to explain how to search for specific sites on the Appointments view.

Including Addresses

New Process topic created to explain how to add New Zealand and Australian postal addresses via the new "Search" field.

Setting up Multi-Factor Authentication for GPM

New Process topic added to describe how to Set Up MFA for GPM

Balance Sheet by Site Report

New topic about Balance Sheet by Site Report.

Updated Topics

Topic

DESCRIPTION

How to Restrict Service Charges by Provider Type

KB topic updated to explain How to Restrict Service Charges by Provider Type

Setting Up to Use Xero

Processes topic updated to explain How to set Xero

How to Create a Letter Template

Video topic updated to explain how to create a Letter Template