Follow the process detailed below to learn how to configure and use Gensolve to submit your Medicare Claims through the Medicare Online Service.

Gensolve utilises our own Location ID to connect you to the Medicare API, making it a smoother process for you to start claiming Medicare and DVA and Patient Claims online.  All you need to do is let Medicare know you are using our Location ID, listed below and advise our Support Staff to have this function turned on in Gensolve

IMPORTANT: Whilst the below forms MUST be completed, DO NOT register a B2B Device or setup a Security Code through PRODA.  This is all linked through Gensolve using our Location ID.  If you have further questions contact the Gensolve Support Team for more information.

System Set Up

Submit Form to Medicare

Fill in one of the following forms with Location ID as GPM00000

HW027 - If you have never registered your bank account detailed with Medicare Online before. - https://www.humanservices.gov.au/organisations/health-professionals/forms/hw027

or

HW052 - If you have already registered and need to change the Location ID - https://www.humanservices.gov.au/organisations/health-professionals/forms/hw052

IMPORTANT INFORMATION:
Medicare will NOT send you a confirmation when the process is completed you will need to contact them on 1800 700 199 to confirm that you can submit claims. When calling, remember to refer your Provider Number and to ask if your banking details are correctly registered for your Location ID  

Create the Medicare-Online Payment Type

In order to submit a Medicare Online claim, you will need to create a Medicare Online Payment Type as follows:

1. Go to Administration
2. Click on Payment Types
3. Click Get Data
4. Click on New Payment Type
5. Fill in the form and tick Medicare Online Payment option
6. Click on Save

Note: To submit a DVA Medicare Online claim, you will need to create a DVA Medicare Online Payment Type as shown in the image below.

Data Set Up

Update and Validate Referrers Medicare Provider No´s

If you have not already set up your medical referrers you need to do the following steps.

Referrer's Details

Update and validate the Referrer's Medicare details as follows:

1. 1. Go to Front Office
   2. Click on Referrers
   3. Click Get Data
   4. Click on to open the Referrer Details window
   5. Enter the Referrer's Provider No
   6. Click Save