Before you install and run Gensolve Practice Manager, ensure that your system meets the minimum requirements as detailed below.

Hardware Requirements

SPECIFICATION MINIMUM RECOMMENDED
RAM (System Memory) 4GB 8GB or more
Free Hard Drive Space 1GB More than 5GB
Screen resolution 1366 x 768 24' display with a resolution of 1080p. 27' display or larger with a resolution of 1440p.
Note regarding laptops: If your laptop has a high resolution display (which is become increasingly more common) then Gensolve may appear blurry with Windows Scaling enabled. Disabling Windows Scaling should resolve that but may cause the Gensolve text to be small and more difficult to read. Because of this we recommend moving the Gensolve application to an external monitor if using a high resolution laptop display.
Internet connection

Minimum 256Kbs upload, 2Mbs download

1Mbs upload, 8Mbs download
Note: If many computers are connected at the same site, then a higher speed connection is recommended

AI Feature - Hardware Requirements

Before using the AI functionality, ensure that your system meets the additional hardware requirements outlined below.
Note: To have the AI feature enabled, you must request it via the Gensolve Support Desk.

SPECIFICATION MINIMUM RECOMMENDED
CPU Dual core with AVX support Modern quad core (or better) with AVX support
CPU architecture

x86 (Snapdragon / ARM CPUs not supported)
RAM 8GB 16GB
Operating System

Native Windows (virtual machines not supported)
Free Hard Drive Space 1GB 5GB
Microphone

A working microphone installed on the device

Software Requirements

SPECIFICATION MINIMUM RECOMMENDED

Operating System

Windows 10

 Windows 11

Microsoft .NET Framework

 Version 4.8 Latest release
Microsoft Office
(Desktop version, not Microsoft Store App version)		 Microsoft Office 2013 or later Recent Office version still supported by Microsoft

Note: Microsoft no longer supports Windows 7 and Microsoft Office 2010, so it's not guaranteed that Gensolve is compatible with these products. Please refer to the following links for more information: Windows 7 support ends in January 2020 , Microsoft Office 2007 has reached end of support and Office 2010 end of support roadmap.