Error Message when Creating Letters
Issue
When creating a letter using the Letter Templates with Microsoft Word 2003, an error message is displayed about RPC-SERVER callback error.
Reason
This is caused by a bug in Microsoft Word 2003 which can be fixed by applying the latest Microsoft Office updates.
Solution
Follow the steps below to apply the latest Microsoft Office updates:
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Open Microsoft Word and click on the menu Help >> Check For Updates
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Download and install Office 2003 Service Pack 3
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Restart your computer and recreate the letters in GPM.
You can check your specific version in Microsoft Word >> Help >> About and use the table below to see what version numbers relate to which service pack.
Office 2003 Program Release Version Service Pack 1 (SP1) Service Pack 2 (SP2) Service Pack 3 (SP3)
| Microsoft Office Access 2003 | 11.0.5614.0 | 11.0.6355.0 | 11.0.7969.0 | 11.0.8173.0 |
| Microsoft Office Excel 2003 | 11.0.5612.0 | 11.0.6355.0 | 11.0.7969.0 | 11.0.8173.0 |
| Microsoft Office FrontPage 2003 | 11.0.5516.0 | 11.0.6356.0 | 11.0.7969.0 | 11.0.8173.0 |
| Microsoft Office InfoPath 2003 | 11.0.5531.0 | 11.0.6357.0 | 11.0.7969.0 | 11.0.8173.0 |
| Microsoft Office 2003, any edition | 11.0.5614.0 | 11.0.6361.0 | 11.0.7969.0 | 11.0.8173.0 |
| Microsoft Office OneNote 2003 | 11.0.5614.0 | 11.0.6360.0 | 11.0.7969.0 | 11.0.8173.0 |
| Microsoft Office Outlook 2003 | 11.0.5510.0 | 11.0.6353.0 | 11.0.7969.0 | 11.0.8173.0 |
| Microsoft Office PowerPoint 2003 | 11.0.5529.0 | 11.0.6361.0 | 11.0.7969.0 | 11.0.8173.0 |
| Microsoft Office Project 2003, Standard or Professional | 11.0.5614.0 | 11.0.6707.0 | 11.0.7969.0 | 11.0.8173.0 |
| Microsoft Office Publisher 2003 | 11.0.5525.0 | 11.0.6255.0 | 11.0.7969.0 | 11.0.8173.0 |
| Microsoft Office Word 2003 | 11.0.5604.0 | 11.0.6359.0 | 11.0.7969.0 | 11.0.8173.0 |
| Microsoft Office Visio 2003, Standard or Professional | 11.0.3216.5614 | 11.0.4301.6360 | 11.0.7969.0 | 11.0.8173.0 |