GPM NZ Support Centre - Previously Added Help Topics

This section provides a history of previously added help topics:

Topic	DESCRIPTION
Logging Into the Gensolve Support Desk	New Topic added to demonstrate how to log into GPM's Support Desk.
Accessing GPM Release Notes	New Topic added to demonstrate how to access GPM's Release Notes.
Accessing the Gensolve Suggestion Box Feature	New Topic added to demonstrate how to access the Suggestion Box feature.
Submitting a Ticket	New Topic added to demonstrate how to submit a ticket.
Support Resources: Videos	New Topic added to demonstrate what Video resources contain within the Support Centre and how to move through them.
Support Resources: Knowledge Base	New Topic added to demonstrate what Knowledge Base resources contain within the Support Centre and how to move through them.
Support Resources: Processes	New Topic added to demonstrate what Process resources contain within the Support Centre and how to move through them.
How to Setup a Contract Type	New Video Topic added to display how to setup a contract type.
How to Verify a Vendor's Internet Domain	Video Topic updated to display how to verify a vendor's internet domain according to current standards.
How to Create a Condition for a New ACC Claim	Video Topic updated to display how to create a condition for a new ACC claim according to current standards.
How to Create a New Miscellaneous Item to Bill	Video Topic updated to display how to create a new miscellaneous item to bill according to current standards.
How to Create a New ACC18	Video Topic updated to display how to create a new ACC18 according to current standards.
How to Create an ACC32 and Send it to ACC	Video Topic updated to display how to create an ACC32 and send it to ACC according to current standards.
How to Set an ACC32 Status to Accepted	Video Topic updated to display how to set an ACC32 status to accepted according to current standards.
How to Send an ACC45 to ACC	Video Topic updated to display how to send an ACC45 now accepted according to current standards.
Previously Declined ACC45 Now Accepted	Process Topic updated to display how to work with previously declined ACC45s that are now accepted according to current standards.
How to Create a Manual Rejection	Process Topic updated to display how to create a manual rejection according to current standards.
GPM Web Introduction	Process Topic updated to display the general behaviours and explanations about GPM Web.
Setup and Access	Process Topic updated to display the setting up and accessing processes to GPM Web.
GPM Web Dashboard	Process Topic updated to display how GPM Web's Dashboard work.
Management Information Charts	Process Topic updated to display the bahaviour within Management Information Charts.
Productivity Charts	Process Topic updated to display the bahaviour within Productivity Charts.
Number of Appointments per Site	Process Topic updated to display GPM Web's chart behaviour regarding number of appointments per Site.
Number of Appointments per Provider	Process Topic updated to display GPM Web's chart behaviour regarding number of appointments per Provider
Provider Saturation	Process Topic updated to display GPM Web's chart behaviour regarding provider saturation.
Number of Cancellations and DNA per Site	Process Topic updated to display GPM Web's chart behaviour regarding number of cancellations and DNA per Site.
First Appointments per Site	Process Topic updated to display GPM Web's chart behaviour regarding first appointments per Site.
Class Saturation	Process Topic updated to display GPM Web's chart behaviour regarding class saturation.
GPM Web Built In Reports	Process Topic updated to display GPM Web's behaviour regarding Built In Reports.
Accounting Reports	Process Topic updated to display GPM Web's behaviour regarding Accounting Reports.
Profit Loss	Process Topic updated to display GPM Web's behaviour regarding the Profit Loss Report.
Profit Loss vs. Budget	Process Topic updated to display GPM Web's behaviour regarding the Profit Loss vs. Budget Report.
Debtors and Creditors Reports	Process Topic updated to display GPM Web's behaviour regarding Debtors and Creditors Reports.
Aged Debtors	Process Topic updated to display GPM Web's behaviour regarding the Aged Debtors Report.
Outstanding Debtor Items	Process Topic updated to display GPM Web's behaviour regarding the Outstanding Debtor Items Report.
Quality Reports	Process Topic updated to display GPM Web's behaviour regarding Quality Reports.
Appointment Count of New Clients	Process Topic updated to display GPM Web's behaviour regarding the Appointment Count of New Clients Report.
New Patients With No Future Appointments	Process Topic updated to display GPM Web's behaviour regarding the New Patients With No Future Appointments Report.
Contract Reports	Process Topic updated to display GPM Web's behaviour regarding Contract Reports.
Contract Export - Provider Hours	Process Topic updated to display GPM Web's behaviour regarding the Contract Export - Provider Hours Report.
GPM Web Appointment Book	Process Topic updated to describe GPM Web's Appointment Book.
How to Create and Edit Appointments from the Web Scheduler	Process Topic updated to display how to create and edit appointments from GPM Web's Scheduler.
GPM Web Clients	Process Topic updated to display GPM Web Clients on GPM Web.
GPM Web Smart Forms	Process Topic updated to display GPM Web Smart Forms.
GPM Web Appointment History	Process Topic updated to display GPM Web Appointment History.
GPM Web Letters	Process Topic updated to display GPM Web Letters.
GPM Web Uploads	Process Topic updated to display GPM Web Uploads.
GPM Web Full History	Process Topic updated to display GPM Web Full History.
How to Create a Custom Form	Video topic updated to describe how to use Custom Forms.
How to Add Fields to a Custom Form	Video topic updated to describe how to use Custom Forms.
How to Create a New Form Entry for a Client	Video topic updated to describe how to use Custom Forms.
How to Create a Custom Form from an Imported File	Video topic updated to describe how to use Custom Forms.
Using Custom Forms to Record Information about Clients	Process topic updated to describe the ability to use custom forms.
Adding a Custom Field to a Debtor Invoice	Process topic updated to describe the ability to use custom forms.
Adding a Number Text Box into a Custom Form	Process topic updated to describe the ability to use custom forms.
Setting up a Default Button on a Custom Form	Process topic updated to describe the ability to use custom forms.
System Fields for Client Entry Forms	Process topic updated to describe the ability to use custom forms.
Form Fields for All Owner Types	Process topic updated to describe the ability to use custom forms.
System Fields for Assessment Entry Forms	Process topic updated to describe the ability to use custom forms.
System Fields for Exam Entry Forms	Process topic updated to describe the ability to use custom forms.
System Fields for Form Entry Forms	Process topic updated to describe the ability to use custom forms.
System Fields for Client Entry Forms	Process topic updated to describe the ability to use custom forms.
User Access Activity	Topic updated to display current access activity on GPM.
Adding New Staff to GPM	Topic updated to display articles related to New Staff on GPM.
How to Create a Letter Template	Video Topic updated to display how to create a letter template.
Icons	Topic updated to display icons on appointments within GPM.
How to Create a New Client	Video Topic updated to display how to create a new client.
How to Create a Product	Video Topic updated to display how to create a product.
How to Create a new Debtor	Video Topic updated to display how to create a new Debtor.
How to Export Data to Excel using a Template	Video Topic updated to display how to export data to Excel using a template.
An Overview of the Appointment Book Display Options	Video Topic updated to display an overview of the appointment book display options.
Commissions Due & Batches	Process Topic updated to display how commissions due and batches work.
Commissions to Users	Process Topic updated to display how commissions to users work.
How to Create a Journal Template	Video Topic created to display how to create a Journal Entry.
Address Verification	Process Topic created to describe how to verify an address when a client is created.
How to Use the Support Centre	Topic updated to display now to use the Support Centre according to current standards.
How to Export Data to Excel Using a Template	New Video topic updated to describe how to export Data to Excel using a Template
How to Create an Email Template for Reminders	Video Topic updated to describe how to Create an Email Template for Reminders .
How to Send a Client an SMS Message	Video topic updated to describe how to send a client and SMS Message.
How to Send and Schedule Appointment Reminders	Video topic updated to describe how to send and schedule Appointment Reminders.
Using Email and SMS Messaging	Process updated to describe the ability to use Email and SMS Messaging.
How to Auto Schedule Email and SMS Messages	Video topic updated to describe how to auto schedule email and SMS messages.
How to Verify a Vendor's Internet Domain	Video Topic updated to display how to verify a vendor's internet domain.
How to Create a New Debtor	Video Topic updated to display how to create a new debtor according to current standards.
How to Create a Cash Sale	Process Topic updated to display how to create a cash sale according to current standards.