Solution

A recent feature with the Norton and AVG anti virus software may block legitimate software programs such as Gensolve Practice Manager.

This is likely to occur after an update as GPM would have changed and Norton or AVG would check it again.

If you get the following error message, please follow the steps described below to stop Norton or AVG from blocking GPM after an update:

Norton 360

1. Click on the Norton 360 icon in the taskbar and select Norton Security Centre
2. Click on Tasks
3. Click on Check Security History
   
   
4. Type PhysioWin in the Quick Search and click Go
   An item should show that PhysioWin (ie. the GPM application) has been quarantined.
   
5. Click on Options in the Recommended Action area
   
   
6. Click Restore
   
   
7. Click Yes
   

Norton Internet Security

If you are using Norton Internet Security, the process to follow is slightly different the one detailed above.

1. Open Norton Internet Security
2. Click Advanced
3. Click History
4. Type PhysioWin in the Quick Search and click Go
5. Click on Options in the Recommended Action area
6. Click Restore & Exclude
7. Click Yes.

AVG

Follow the steps below for AVG 2012:

1. Open AVG by clicking on the AVG icon in the taskbar
2. Click on the History menu then Event history log
   
   
3. Click on Virus Vault
   
   
4. Highlight the GPM row ending with PhysioWin.exe
5. Click the Restore button.
   

Follow the steps below for AVG 2013:

1. Open AVG by clicking on the AVG icon in the taskbar
2. Click on Options then Virus Vault
   
   

3. Highlight the GPM row ending with PhysioWin.exe and click the Restore button.
   

4. Close all open windows and run GPM as normal.