Issue

A client or debtor has been invoiced for an appointment but the charge is incorrect. How can I re-invoice the appointment for the correct amount?

Solution

First, will need to create a Credit Invoice to reverse the existing invoice and second, create a New Invoice for the correct amount.

  1. Create a Credit Invoice:
  2. Edit the appointment and set the charges that have been invoiced to $0.00 in the Charge Amount column
  1. Create a new debtor invoice or Create a new client invoice which should now show a negative amount for the appointment charges amounts that have been removed

  1. Remove any other items than may appear on the invoice
  2. Click Save.
  3. Create a new debtor invoice or Create a new client invoice
  4. Update the appointment to show the correct charges amounts
  5. Create a new invoice.

You will have now 3 invoices

  • The original invoice with the incorrect charges amounts
  • The invoice with the incorrect charges amounts reversed (negative amount)
  • The new invoice with the correct charges amounts.

All 3 invoices can be viewed when Creating a client statement.

Updated:25-Jun-25

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