Issue

An ACC45 has been paid but has a Failed Status (when it should show as Receipted)

Solution

  1. Go to ACC45s & Batches >> ACC45's then click Get Data
  2. Click on Failed in the ACC Status box and locate the failed ACC45 in the list
  3. Click to manually update the  ACC Status
  4. Use the drop down next to Change to Status and select "Receipted",
  5. click Save then click Yes when the pop up Message asks "Are you certain you wish to change this Conditions ACC45 status?"
  6. Select Receipted in the ACC Status box and check to see if the ACC45 you just changed is there.

Updated:29-Nov-24

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