Solution

Follow the steps below to send the ACC45 again to ACC:

1. Click on  ACC45s & Batches >> ACC45s.
2. Select the Client then click Get Data.
3. Change the status of the ACC45 to Incomplete.
4. Click on at the end of the row, select Incomplete then click Save (a warning will display checking if you want to reset the status, click Yes).
5. Click on Incomplete in the ACC Status box then click to display the Client Condition Details window.
6. Click Send to ACC Outbox.
   
   
7. Return to ACC45s & Batches >> ACC45s, click Get Data.
8. Click on Outbox to see the claim.
9. Click Send ACC45s to send the claim to ACC.

Note: Clinicians on EPN Contracts and Hand Therapists have a 50 appointments allowance and their conditions do not expire. Clinicians on Regulation Contracts have an allowance of 16 appointments and their conditions have an expire date.