Login and Booking Processes within Appointment Booking Web Portal
Based on the Web Portal configuration, clients will be able to book an appointment and/or a class.
Refer to the information provided below to learn more about the registration, log in and booking processes within the Appointment Booking Web Portal.
Registration
In order to book appointments and/or classes clients need to register for a Gensolve Practice Manager account as follows:
- Go to the Web Portal
- At the top right side, click on Register
- Fill in the form and click Register
Note: Please make a note of the username and password that you register for future use.
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You will receive the SMS confirmation as the sample below:
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Enter the Registration Code
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Click Confirm to complete the registration process
Note: If an invalid SMS code is entered you will not be able to complete the registration process. In this case, you can re-enter the Code, correctly this time, and click Confirm again to re-send the SMS.
Log In
Once registered, clients can log in using their Gensolve Practice Manager Accounts as follows:
- Go to the Web Portal
- At the top right side, click on Sign In
- Select Register/Login using Facebook or Register/Login using Google and enter your account's details
Note: In case you are already registered, under the Existing Patient Login, enter your credentials and click Login
Book an Appointment
- Filter the search by the specific site, clinician type and/or date you want to book the appointment for
- Click Find a Clinician
Note: You can also locate a site and view the available practitioners for that specific site.
- Once you have located the practitioner, select the appointment type to use and the specific date/time you want to book the appointment for.
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Click Confirm Booking
Note: Once Booking Completed and Confirmed, the client will receive an email confirmation (email address given when registering).
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If the booking needs to be SMS verified, click Send SMS to receive the confirmation code.
Note: Bookings will only need SMS Verification if Enable SMS Appointment Verification check box is ticked in Gensolve (Web Configuration>>General Settings), otherwise, whether SMS verification is asked for or not, the client will receive an email confirmation.
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Enter the SMS code you received and click Confirm Booking to complete the confirmation process.
- Your appointment has now been successfully booked as shown below:
Book a Class
- Select the site you want to book the class at
- Select the class you want to book
- Click Book Class
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Select the date and time and click Submit Class Booking
Note: You can submit more than one class at the same time. Once Booking Completed and Confirmed, the client will receive an email confirmation (email address given when registering).
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If the booking needs to be SMS verified, click Send SMS to receive the confirmation code.
Note: Bookings will only need SMS Verification if Enable SMS Appointment Verification check box is ticked in Gensolve (Web Configuration>>General Settings), otherwise, whether SMS verification is asked for or not, the client will receive an email confirmation.
- Enter the SMS code you received and click Confirm Booking to complete the confirmation process.
- Your class has now been successfully booked as shown below: