How to Handle a Declined ACC45
Issue
An ACC45 has been declined by ACC. What should be done?
Solution
If ACC declines a claim then the claim type needs to be updated from ACC to Private (or Insured if it is a work injury covered by an Insurer)
Follow the steps below to update the appointment details:
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Edit the condition that the ACC45 relates to and update the Claim Type (in this example to Private)
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If there are existing appointments for this Condition, you will need to modify them and change the Service Type so that the Client (or Insurer) is charged. See ACC Has Declined a Single Treatment Within an ACC45.
Note: If any appointments have already been batched in schedules to ACC, you can reject them from those schedules in advance. Alternatively, you can wait until you receive rejection notification and reject them at that point.