Newly Added Help Topics
This section provides a list of newly added help topics.
New Gensolve Support Desk:
The Gensolve Support Desk portal has a new look which is more modern and user-friendly. All the existing features as still available (Submit a Ticket, View existing tickets, View the Release Notes), but now can be accessed on your favourite mobile device.
Follow Submitting a Ticket link and Accessing GPM Release Notes for more information.
New Topics:
| Topic | DESCRIPTION |
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New Processes topic created to explain how to use custom forms to record Clinical Notes. |
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Processes topic updated to explain how use system fields for clinical notes. |
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New KB topic created to enable Product Approval for trials |
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New KB topic created to set a supervisor when is required to review and Sign Off on the notes entered by students |
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Video topic updated to search for an existing client using their Client ID |
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Report updated to show the Bank History to provide an audit trail for any changes to a creditor's bank account. |
Updated Topics
|
Topic |
DESCRIPTION |
|---|---|
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How to Create a Statement Batch |
Processes Topic updated to show a new option to only include Items that have been Invoiced on a Statement Batch |
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How to Search for an Existing Client |
Video Topic updated to learn how to Search for an Existing Client |