Issue

When trying to create a letter on an Acer, I get an error. I have the full Version of Word on the computer.

Reason

There is an Add-In for Acers which causes an issue when creating letters in AEM which needs to be disabled. Acer updates may auto enable the Add-In in the future, so these steps may need to be applied again.

Solution

Follow the steps below to disable the Add-In on your Acer:

  1. Click on the Office menu in Microsoft Word and click Word Options

  1. Click Add-Ins
  2. Under Manage at bottom, select COM Add-ins
  3. Click Go

  1. Untick the Acer Add Ons
  1. Click OK

Note: Only Administrator users will be able to perform this action. Non Administrator users will be prompted with a warning message as shown below.