Issue

The Audio Enterprise Manager shortcut icon is missing from the desktop or no longer starts AEM when clicked on.

Solution

  1. Minimize all windows that are opened on your desktop

  2. Delete the Audio Enterprise Manager shortcut icon if it still shows on your desktop

  3. Go to Start >> All Programs >> Gensolve >> Audio Enterprise Manager

  4. Right- click and drag the Audio Enterprise Manager icon onto the desktop

  5. On the popup menu choose "Create shortcuts here" to create a new working shortcut.

Updated:10-Sep-25

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