AEM Support Centre - Incorrect Merge Fields in Letter Template

Issue

Cannot create a letter under the Client's Letters and Uploads. It continually tries to load, then it freezes and I need to restart.

Reason

If the wrong merge fields are used in a letter template as compared to its Template Type, typically this is what will happen.

Solution

If you cannot create a letter because merge fields in the letter template don't match the Template Type used, follow the steps below to fix the issue:

Go to Administration >> Letter Templates
Locate the letter template you are having issues with
Click on (before Template Type column) to test the template

If the merge fields are correct, they will be replaced with a ?

If the merge fields are incorrect you will be presented with a warning message (one per each incorrect field) as shown below:

In this case, you can remove and/or replace the incorrect fields by editing the template.

For more information see: How to Edit a Letter Template